It's after a visit to this place that I know how bad the service of a place can be. Anyway, you should know that I'm already freaking tired but I just can't get to sleep without doing this.

Place: Wang Jiao Hong Kong Cafe or something like that
Venue: Marina Square level 1, where Han's used to be

My friend and I stepped into the place at around 810pm and ordered 10 minutes later. Har Gao, Guo Tie, a drink, and our main courses. 10 minutes later, our Har Gao, Guo Tie and drink came. Didn't taste good, but that's besides to point. And so we wait for our main courses to come.

About 20 minutes to half an hour later, they hadn't came yet. My friend asks one of the waiters if our food is coming. He said 'hang on please', went off for a minute then came back saying 'oh, there's a long list of orders today'. Fine, we 'oh ok-ed' and waited. All was fine until the table next to us came in around 20 minutes later than us and got their food. So alright, I gave them 10 more minutes just in case they in fact did miss out on our order and was preparing it immediately. Tick tock, our food didn't come.

Getting fed up, I got out of my seat to approach a woman (pardon me but I don't think the service crew of this place needs any form of respect at all) who appears to be the captain or manager of the restaurant. I told her, 'excuse me, our 2 main courses never came. please check what's going on.' She gave me a look of disbelief or confusion, as if she didn't expect someone to be coming up to her to tell her that an order has taken 45 minutes and hasn't arrived. 'ok, i'll check with the kitchen' was what she could muster.

So ok, we were hungry so waited for awhile more. I mean, after such a long waiting time you'd expect our food to be coming soon. Nope. That woman never showed up after 5 minutes, so we decided to finish the drink and leave. I was at the cashier paying for whatever we've eaten (I still don't understand why I even bothered paying at all for the kind of utter rubbish I was getting) and cancelled the order. And here comes the fucking lame part. She said 'ok, sorry about it'. Full stop. HUH?!! You tell me just that when we've just waited like an hour for our food? She's gotta be fucking kidding me. And the stupidest part is here. I actually paid for it and said 'never mind'. Wow, There must've been some angel right beside me stopping me from creating a scene there and then.

That was that. A few points I want to make though. The 'service' of that place is total bullshit. I'd much rather give the money to a fake beggar than to pay the 10% service charge for this. At least the fake beggar is trying. You people? Not a chance.
The waiter who came in the middle to tell us that our food was coming. I bet he didn't actually go to the kitchen to check if our order was missed. Get this, you were either just plain lazy to check or just didn't want a customer to complain to you about a mistake the kitchen or whoever made. Like come on, get a life. 'Fess up, apologise, and get the kitchen to hurry the order. Maybe your little brain tells you otherwise, but that's what I do.
Woman. You were wearing something different from the service crew, so I'm guessing your voice means something in that place. Do not be lame. You gave me a doubting look when I told you my order never came. Instead of asking someone else to take over the cashier for 5 minutes and explain to us what could've happened that requires an hour to prepare (I dunno, maybe the milk that's used to make the cheese hasn't been squeezed from the cow yet), you chose to never get back to 2 obviously already hungry and irritated customers. And what sort of an apology was that? A 3 year old can do better after accidentally dropped something onto the floor.
Management of that place. Did you even interview those idiots working in that place? I wonder how with that kind of attitude and service standard you can survive. And please, the place is rather large. Employ a couple more people. Employ a couple more useful people.

To the relevant authorities or something, I honestly hope there's a way to deal with those people who are in the service line but offer ridiculous 'service'.

And to the rest of the staff, if you happen to have read this, I'm not even sorry for you. Blame your useless and idiotic colleagues for this. If you think I've insulted you and you deserve better, quit and get another job.

That's the end. People who read this, if you ever encounter this sort of situation, please don't be like me. It is NOT ok. Please make a fuss or walk out of that damn place. Get the manager, whatever. Just don't let them get away with it.

Junrong signs off.